Awful service at Vodacom 4U sandton

This is to report the appalling service I received from the staff at Vodacom 4U in Sandton. My husband on the 27th of Jan paid an outstanding amount of 10 000 which was in arrears for our cell phone contracts and was assisted by Tino who is a consultant at the store. As reference my husband used our cell phone number for them to capture the payment and was told that all was in order however as days went by, we realised that our statement still remained in arrears and phoned the store to query why the payment had not been allocated to the account. We were assisted by Leah who explained that Tino had captured the payment in to the wrong account which happens to be a business account and advised that I personally bring the proof of payment to the store. What is of utmost shock is that we do not even have a business account registered with Vodacom which begs the question as to how such an error was made to begin with. I went back to the store and as if the payment error they made was not bad enough the service I received from the staff takes the cup. Upon arrival I was attended to by Leah, Tino and Jody who is the store manager. With the proof of payment in hand Tino stated that he had captured the payment into our account which was in fact a lie since my husband specifically gave him a cell phone number to use as reference. I went to the store with an open mind and understanding that human error can happen anywhere however the treatment I received was so disgusting and made me realise that the error was made simply because the staff is *********** and seem to have no knowledge of how to do their work including the manager who could not even offer solutions to the mistake made by Tino. The only solution they could offer was to request that I ask my husband to come back to the store since he is the one that made the payment which did not make sense since there was nothing different that he could have told them which the proof of payment did not already substantiate. I was so disappointed at the manner in which the whole matter was handled especially with a manager being involved and left the store with the issue still pending. I am hoping that by writing this review someone in the department will look into it with the same passion that is always shown when accounts are outstanding and require payment. All I need is to have my account updated if that is not asking for too much