Awful service as usual

Tried to cancel an already lapsed contract to no avail. Did that online as can't go into a shop due to Covid, you'd think they condone such but they're making it as difficult as possible. Finally resorted to Twitter, what a waste of my time wasted a day and a half talking to some idiot and then was told the whole exchange was lost and I must now send screen shots of the conversation. How ****ing idiotic! These people are refusing to cancel my contract and plating ****ing games!