AWFUL SERVICE

I app**** to get fiber in late June, i received my router in July in time and waited for metro fiber to install as i was advised to do so by them . They installed the fiber 3 weeks later but forgot a crucial part of the box so someone came 2 weeks later with the final piece. The technician advised me that in 48 hours I'd have connection(i already gave my previous provider notice at this stage) My contract was supposed to start on 1 August 2020 today, on 24 August 2020 i am without connection. Since the 12th of August i have used R600 on data as i work from home and use the internet all day. I sent vodacom a dm on twitter because after i called and received a reference no one followed up within the 48 hours they promised. I am so frustrated. Everytime i send a DM to vodacom on twitter they advise me they'll respond soon, no turnaround time, nothing. I can't believe that Vodacom is being so irresponsible and unprofessional. They called me to join them and convinced me to leave telkom now they're not delivering. Regards, Francisco Prins