Awful Service

<p>I called to cancel 2 of my contracts last year as Vodacom's offers where not favourable. I got sent to the retentions depart who said they would then match what the other service providers where offering. They would give me and additional 1GB on both my contracts for 24 months. I have this in quotation!</p> <p>HOWEVER they can only load for 12 months at a time and would need to reload the 2nd 12 months in April 2016. What a mess - I just cannot get Vodacom to load the 2nd recuring 12 months. I have been calling - spoken to retentions, customer care, retentions again. I am just not having any success with this. It shows on their system that they are meant to give me 24 months Free data on both contracts - but just cannot get this loaded. the 2nd week into July they activated 1GB on both contracts but this month nothing again.</p> <p>WHAT is happening. This is not a difficult to do. The money I have spent buying additional data since April 2016 should actually be refunded. I would never have kept these contracts had I known a year in I would not be able to get the data. What would the point have been... think about it - the other service provider was offereing this as a standard minus all the hassles I am having with trying to get this sorted outed.</p> <p> </p> <p>I cannot get through to anyone senior enough to just activate these bundles! This is absolutely unacceptable!!!</p>