1 reviews | Active since Dec 2023
awful service
I am writing to express my dissatisfaction with the inadequate service offered by Vodacom's contact center. I was applying for something, and they informed me that Vodacom had listed me on the ITC for three missing payments. I've been paying on time every month since I started this contract.
Today is December 18, 2023. I contacted because my line had been suspended; when I checked, they indicated the line was suspended but the account was current. The call was dropped by the agent while the agent was validating the contact number. I've also received SMSs with a different person's name on them for overdue sums. Today December 20th the cancelled my line stating it was deleted when i called they said the system deleted my number and they will take around 5 working days to sort out.
Vodacom's service is highly unsatisfactory, and if other providers declined me for this, it means that my credit score is being harmed as a result of Vodacom's inadequacy.
Please assist in resolving this issue with the credit bureau and Vodacom.
My line keeps getting disconnected every second day and I have to call in their customer service department which frustrates me more because no one seems to know either their job or what they are doing and saying because everyone says a different thing including managers.
I have to keep on phoning in and re in stating the line only for the line to work and thereafter it gets cut again.
I am baffled to understand how No person working in Vodacom knows their job and are not able to assist me but there are extremely fast to list someone on the credit buarea for non payment however the account is up to date!!!!
Worse is that they transfer you to the wrong departments for assistance.
Still waiting for a call from Vodacom.
My line keeps getting disconnected every second day and I have to call in their customer service department which frustrates me more because no one seems to know either their job or what they are doing and saying because everyone says a different thing including managers.
I have to keep on phoning in and re in stating the line only for the line to work and thereafter it gets cut again.
I am baffled to understand how No person working in Vodacom knows their job and are not able to assist me but there are extremely fast to list someone on the credit buarea for non payment however the account is up to date!!!!
Worse is that they transfer you to the wrong departments for assistance.
Still waiting for a call from Vodacom.