MA
Michelle A
1 reviews | Active since Apr 2025
06 Nov 2025, 12:18
Awful, ****s
No stars. An absolute nightmare. This is my 2nd review here in a year. No more fibre. No more contracts. They now can't resolve a prepaid issue. Customer care is like speaking to a drone. Rate my service, but after 5 days 10 calls emails no resolve. I WILL NEVER USE YOUR COMPANY AGAIN. I RATE YOU 0 FOR MY FIBRE I CANCELLED THAT. I RATE YOU 0 FOR MY CELL CONTRACT I CANCELLED THAT. I RATE YOU 0 FOR MY PREPAID AND WILL REMOVE YOUR PRODUCTS FROM MY HOUSE
Helpful (0)
Replies (6)0
Replies (6)
Vodacom's replyOfficial
06 Nov 2025, 14:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Nov 2025, 14:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
MA
Michelle A's updateReviewer Update
06 Nov 2025, 15:01Yes I got a reply, the same one they always give
I bought a prepaid phone and Advertised on the phone is buy R29 airtime and get 20 GB free. There is proof yet Vodacom says well it's not available for this model phone. Then the marketing started let me sell you another phone. I'm soooooooo angry and disgusted just don't buy there products and expect service. Make there consultants read you there 20 page privacy policy. Record and photograph everything they say highest to lowest. The giants can do what they want only if we the individuals allow them too. I don't care for the 20 GB keep it Vodacom. After 10 years a cancelled fibre, a cancelled phone contract and now an extra prepaid phone, you attitude stinks, and I hope everyone sees and starts thinking about why they spend R21000 every two years on a phone alone. There must be better options.
I bought a prepaid phone and Advertised on the phone is buy R29 airtime and get 20 GB free. There is proof yet Vodacom says well it's not available for this model phone. Then the marketing started let me sell you another phone. I'm soooooooo angry and disgusted just don't buy there products and expect service. Make there consultants read you there 20 page privacy policy. Record and photograph everything they say highest to lowest. The giants can do what they want only if we the individuals allow them too. I don't care for the 20 GB keep it Vodacom. After 10 years a cancelled fibre, a cancelled phone contract and now an extra prepaid phone, you attitude stinks, and I hope everyone sees and starts thinking about why they spend R21000 every two years on a phone alone. There must be better options.
MA
Michelle A's update06 Nov 2025, 15:01
Reviewer Update
Yes I got a reply, the same one they always give
I bought a prepaid phone and Advertised on the phone is buy R29 airtime and get 20 GB free. There is proof yet Vodacom says well it's not available for this model phone. Then the marketing started let me sell you another phone. I'm soooooooo angry and disgusted just don't buy there products and expect service. Make there consultants read you there 20 page privacy policy. Record and photograph everything they say highest to lowest. The giants can do what they want only if we the individuals allow them too. I don't care for the 20 GB keep it Vodacom. After 10 years a cancelled fibre, a cancelled phone contract and now an extra prepaid phone, you attitude stinks, and I hope everyone sees and starts thinking about why they spend R21000 every two years on a phone alone. There must be better options.
I bought a prepaid phone and Advertised on the phone is buy R29 airtime and get 20 GB free. There is proof yet Vodacom says well it's not available for this model phone. Then the marketing started let me sell you another phone. I'm soooooooo angry and disgusted just don't buy there products and expect service. Make there consultants read you there 20 page privacy policy. Record and photograph everything they say highest to lowest. The giants can do what they want only if we the individuals allow them too. I don't care for the 20 GB keep it Vodacom. After 10 years a cancelled fibre, a cancelled phone contract and now an extra prepaid phone, you attitude stinks, and I hope everyone sees and starts thinking about why they spend R21000 every two years on a phone alone. There must be better options.
MA
Michelle A's updateReviewer Update
06 Nov 2025, 15:07Stop calling persistently your narcissitic marketing strategy won't work here. I have 2 phones I don't need another. Give me my 20 GB and don't call me message me ever again
Here's the number
***
IMEI ***
Hi sense Y81 pro
Will let you know public don't get ****med with apologies time and time again
10 years of despicable service
You don't deserve customers because honesty is not your policy
Here's the number
***
IMEI ***
Hi sense Y81 pro
Will let you know public don't get ****med with apologies time and time again
10 years of despicable service
You don't deserve customers because honesty is not your policy
MA
Michelle A's update06 Nov 2025, 15:07
Reviewer Update
Stop calling persistently your narcissitic marketing strategy won't work here. I have 2 phones I don't need another. Give me my 20 GB and don't call me message me ever again
Here's the number
***
IMEI ***
Hi sense Y81 pro
Will let you know public don't get ****med with apologies time and time again
10 years of despicable service
You don't deserve customers because honesty is not your policy
Here's the number
***
IMEI ***
Hi sense Y81 pro
Will let you know public don't get ****med with apologies time and time again
10 years of despicable service
You don't deserve customers because honesty is not your policy
Vodacom's replyOfficial
06 Nov 2025, 15:48Dear Michelle,
As per our telephonic chat with you, we have advised and confirmed that your device does not meet the criteria of our smartphone promotion.
Please see link for ease of reference: Buy a smartphone Promotion | Vodacom
Regards, Vodacom Consumer Website Team
As per our telephonic chat with you, we have advised and confirmed that your device does not meet the criteria of our smartphone promotion.
Please see link for ease of reference: Buy a smartphone Promotion | Vodacom
Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Nov 2025, 15:48
Official
Dear Michelle,
As per our telephonic chat with you, we have advised and confirmed that your device does not meet the criteria of our smartphone promotion.
Please see link for ease of reference: Buy a smartphone Promotion | Vodacom
Regards, Vodacom Consumer Website Team
As per our telephonic chat with you, we have advised and confirmed that your device does not meet the criteria of our smartphone promotion.
Please see link for ease of reference: Buy a smartphone Promotion | Vodacom
Regards, Vodacom Consumer Website Team
Best regards,
MA
Michelle A's updateReviewer Update
06 Nov 2025, 15:58Yes apparently so but sold and advertised as so. There is proof of this. The store clerk can confirm and it's written in Vodacoms logo it's not offered by a passerby but by Vodacom. When I asked so who's responsible. Your reply I don't know. Let's ask the public who's responsible for Vodacoms advertising on Vodacom phones is a ghost ???????????
Good riddance dishonesty
Good riddance dishonesty
MA
Michelle A's update06 Nov 2025, 15:58
Reviewer Update
Yes apparently so but sold and advertised as so. There is proof of this. The store clerk can confirm and it's written in Vodacoms logo it's not offered by a passerby but by Vodacom. When I asked so who's responsible. Your reply I don't know. Let's ask the public who's responsible for Vodacoms advertising on Vodacom phones is a ghost ???????????
Good riddance dishonesty
Good riddance dishonesty
MA
Michelle A's updateReviewer Update
06 Nov 2025, 15:59When I make my next YouTube video will post all proof for all too see just soooooo you the public can tread carefully in future
MA
Michelle A's update06 Nov 2025, 15:59
Reviewer Update
When I make my next YouTube video will post all proof for all too see just soooooo you the public can tread carefully in future