Awful *********** employees
<p>I have phoned Vodacom for the past 2 days, their call centre is always busy. This i can pin down to the *********** service that their employees provide. For the past 2 days, I have called in to have my international roaming activate for a trip that I will make in the next 5 days. The first time I called, the consultant told me everything was working and i am good to go, that evening i could not make or receive calls. I held forever and a day tryin to call them wednesday evening an no help. I called Thursday morning, the consultant said he had activated sms roaming, which was incorrect. She activated international roaming, gave me completely different roamin information compared to the consultant on Thursday. My line is no incapable of doing anything. I am completely off the network!! I called back and was told i will be transfered to the solutions dept, was cut off. Called back again and was told to hold forever and a day and was told Vodacom cannot proceed with my call. REALLLY!!!! ***</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Vodacom,
Thank you for the prompt response. However, in due course is unacceptable, as I have a phone that does not work at the moment!
Dear Vodacom,
Thank you for the prompt response. However, in due course is unacceptable, as I have a phone that does not work at the moment!
