Awful home fibre after sales service

Item: Vodacom
Rating: 1
Author: Sam S

Vodacom house fiber after sales are very poor. The turn around time to recover a failed service can easily take 7-15days. My fibre has been down 27 September 2025 and I called to report the outage with reference number: SR***. I followed up daily spoke to different call centre agents without any resolution. I got confirmation e-mail from *** with empty promises. The moment there is an alternative home fibre provider, I will leave Vodacom with immediate effect.

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Replies (1)

Vodacom's replyOfficial

05 Oct 2025, 11:59

Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards,
Vodacom Consumer Website Team

Vodacom's reply05 Oct 2025, 11:59

Official

Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards,
Vodacom Consumer Website Team