TN
Tshepiso N
1 reviews | Active since Dec 2018
08 Apr 2019, 15:52
Awful Customer services by upgrade department
Last week i called your upgrade department to inquire about the deals in order to upgrade my line, i opted for the 20 gig + 20 gig bonus + 20 gig night package at the price of R369. Hadly a week after my updgrade i see on your website your are offering 30gig + 50 gig bonus + 30 gig night at the price of R299.
I am disappointed at how you advise your customers, i consulted with your upgrade department and i was not advised well, for a customer who's been renewing the contract since 2010 this is awful customer service.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
08 Apr 2019, 16:19Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply08 Apr 2019, 16:19
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
TN
Tshepiso N's updateReviewer Update
09 Apr 2019, 09:43@Vodacom your RUDE consultant did and started shouting, in conclusion this will be the last upgrade from me. I have renewed my contract periodically since 2010 but i can guarantee you this is the last time
TN
Tshepiso N's update09 Apr 2019, 09:43
Reviewer Update
@Vodacom your RUDE consultant did and started shouting, in conclusion this will be the last upgrade from me. I have renewed my contract periodically since 2010 but i can guarantee you this is the last time