Awful customer service vodacom : Centurion Lake
Awful service , my Samsung s 23 ultra 512 G could nr be repaired. Vodacom’s could offered me the same smart phone . They offered me Samsung s 23 ultra 256 G they did not informed me I could claim a promotional item from Samsung !!! I waited 2 weeks for my replacement phone !!!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
01 Aug 2023, 09:07Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply01 Aug 2023, 09:07
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
's updateReviewer Update
03 Aug 2023, 09:11I’m still awaiting Vodacom’s response . My email *** or cell nr *** I’m available after 1300 dailyb
's update03 Aug 2023, 09:11
Reviewer Update
I’m still awaiting Vodacom’s response . My email *** or cell nr *** I’m available after 1300 dailyb
's updateReviewer Update
03 Aug 2023, 15:38Dear Madam/ Sir . My apologies as loadshedding affected connection Im available tomorrow between 1015 and 1030 and 1300 my numbers *** and ***0 thank you Your 082135 is not assisting I phoned many times they evening close me quiry” Dear Vodacom Customer. Your service ticket with reference number EC-1M4R-3D6ZJU has been closed.” Your intervention required
's update03 Aug 2023, 15:38
Reviewer Update
Dear Madam/ Sir . My apologies as loadshedding affected connection Im available tomorrow between 1015 and 1030 and 1300 my numbers *** and ***0 thank you Your 082135 is not assisting I phoned many times they evening close me quiry” Dear Vodacom Customer. Your service ticket with reference number EC-1M4R-3D6ZJU has been closed.” Your intervention required