RS
Richard S
1 reviews | Active since Nov 2016
16 Jan 2021, 12:29
Awful connection, impossible to cancel
Terrible connection that I was stuck with for 2 years. Now they make it practically impossible to cancel but I get calls asking what new contract I want.
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Replies (2)
Vodacom's replyOfficial
16 Jan 2021, 15:55Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Jan 2021, 15:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
RS
Richard S's updateReviewer Update
18 Jan 2021, 14:20What hopeless customer service. Vodacom marks it as resolved by their resolution is
"Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance"
"Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance"
RS
Richard S's update18 Jan 2021, 14:20
Reviewer Update
What hopeless customer service. Vodacom marks it as resolved by their resolution is
"Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance"
"Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance"