MJ
Marcelle J

1 reviews | Active since Jul 2016

05 Apr 2018, 07:54

Awesome service

I was shocked to discover that I had been charged an extra R3000.00 for data on my Vodacom bill and took this up with them by means of a phone call to customer care. I could not understand how I could have used up so much out of bundle data and was convinced it was an error on Vodacoms part. On the same day, I received a mail to confirm that subsequent to a technical investigation, it was found that the data was in fact correctly charged as it was used by me on out of bundle, Here is the great news however, Vodacom extended a goodwill credit to the value of R2 627.00 and provided relevant advice on how to save data on the iphone as well as how to avoid the same happening again. I would like to thank Vodacom for firstly resolving this issue on the same day and secondly for assisting me with the credit, especially considering I was in the wrong to begin with.

0
Replies (1)
Vodacom
Vodacom's reply05 Apr 2018, 08:45
Official

Good day

Thank you for taking the time to post this compliment on the website.

We truly appreciate your support and feedback.

Regards

Vodacom Consumer Website Team

Best regards,