PS
Pamela S

1 reviews | Active since Jun 2010

06 Dec 2016, 12:32

Awesome Service

<p>I have been experiencing problems with regards to having my query solved. a couple of consultants have called to assure me that my query has been solved followed by an SMS but wuld not solve the problem. I called the call centre today and spoke to Mr Mzwandile Ntuli from the solutions department, who was eager to assist me. He stayed on the phone with me to try and send me what I needed. I received everything i a mtter of minutes. If all the Vodacom consultants could be like him, the service levels would definitely by on the high side. </p>

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Replies (2)
Vodacom
Vodacom's reply06 Dec 2016, 12:49
Official

Dear Customer,

Thank you for taking the time to post this compliment on the website.

We truly appreciate your support and feedback.

This posting has been sent to the relevant parties in question for appropriate recognition.

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply14 Dec 2016, 17:09
Official

Good Day

Thank you for this posting. I will make sure that this gesture of gratitude is sent to the relevant Manager / Supervisor.

Regards

Dominic