MJ
Manie J

1 reviews | Active since Jun 2016

08 May 2020, 08:01

Awefull service and Lies to consumers

Here we go again...…………………………….. After numerous complaint an Agent eventually called me back to confirm contract cancellation. Going on since Feb. They confirmed that my contract is cancelled and will terminate on 30 April. Guess what????? Vodacom emailed me an invoice for May...……….. This cannot go on. How can you guys survive where you just don't give a damn to customer service or your promises to customers? Pity we cannot score you Guys a minus 10 on Customer service. Also the reason that the 5th and last contract with you guys stopped - just a schlep to get you guys to cancel it after monthly promises.

0
Replies (2)
Vodacom
Vodacom's reply08 May 2020, 11:47
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
MJ
Manie J's update12 May 2020, 10:29
Reviewer Update
Still waiting ……………………………….. and all this after I was promised on 9 April that all is sorted. When can I expect this to be finalised?