Aweful Service

I have just upgraded my Vodacom account. I need to pay the settlement amount for the previous account. I have tried phoning 4 times this afternoon 082 135. By the time you get through all the prompts etc and the call gets answered by a human being all you hear is the operator talking to their friend and other conversations around him/her. I want to pay them. !!!!! I wish i could cancel this upgrade and stay with Cell C. At least they have good customer service and actually answer the phone. I also have not received my Galaxy Buds which were with this promotion.