DM
Donald M
1 reviews | Active since Oct 2015
12 Sept 2019, 15:44
Aweful experience with Vodacom fibre
Fibre was installed at my premise on the 17th of July, i have 4 service requests with them already. As we speak, It has been three days without internet and I have not yet been contacted by a technician, they also take about 2-3 days to fix the issue. What ********** service are you guys running?
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
13 Sept 2019, 07:36Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Sept 2019, 07:36
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
DM
Donald M's updateReviewer Update
13 Sept 2019, 15:20Still no reply from Vodacom. They even have the audacity to send me an automated reply ????
DM
Donald M's update13 Sept 2019, 15:20
Reviewer Update
Still no reply from Vodacom. They even have the audacity to send me an automated reply ????
DM
Donald M's updateReviewer Update
16 Sept 2019, 17:03Status update.... No internet still.
DM
Donald M's update16 Sept 2019, 17:03
Reviewer Update
Status update.... No internet still.
DM
Donald M's updateReviewer Update
16 Sept 2019, 17:12Here's a new one, they called but could not 'get through'
DM
Donald M's update16 Sept 2019, 17:12
Reviewer Update
Here's a new one, they called but could not 'get through'
Vodacom's replyOfficial
23 Sept 2019, 08:36Dear Customer
Kindly be advised that we were not able to make contact with you. Please call *** for any further assistance.
Kindly be advised that we were not able to make contact with you. Please call *** for any further assistance.
Vodacom's reply23 Sept 2019, 08:36
Official
Dear Customer
Kindly be advised that we were not able to make contact with you. Please call *** for any further assistance.
Kindly be advised that we were not able to make contact with you. Please call *** for any further assistance.