AWE" VODACOM - JOU ***** - UNLOCK SUMMER - NOKIA PHONE C10 PRIZE HAS STILL NOT BEEN DELIVERED"

---------- Forwarded message --------- From: Riad Darmalingam <***> Date: Fri, 11 Feb 2022, 9:57 a.m. Subject: "AWE" VODACOM - JOU ***** - UNLOCK SUMMER - NOKIA PHONE C10 PRIZE HAS STILL NOT BEEN DELIVERED" To: <***>

“AWE VODACOM – JOU *****" “NOU Ek verstaan - Jou Unlock Summer Skeem!”

(Had me go back to my

childhood roots, in order to

remember the Township

slang and understand the

Street Hustle)

"VODACOM TERMS AND CONDITIONS - Moet Lees -

PLEASE PAY SPECIAL ATTENTION:

ALL PRIZES WON AND PUBLISHED IS "****A PRIZES AND ITS JUST FOR THE SPECIAL EFFECTS TO MAKE OUR BILLBOARDS AND ONLINE ADDS LOOK HARD.

OH JA! BEFORE WE FORGET AND YOU BELL OUR CUSTOMER SUPPORT CENTRE/S :

DEAR OUR "****A WINNING CUSTOMERS" AS VODACOM LUCKY WINNERS, PLEASE REMEMBER TO SAVIOUR THAT...LEKKER...HAPPEEE FEELING...BECAUSE BY THE END OF BUSSINESS WORK DAY, OUR TEAM OF SUPPORT STAFF WILL BE COMING AROUND TO MEET EN OM TE GROE. "VOETSAK" AMD MANDATED TO TAKE BACK THAT LEKKER FEELING AND HAND IT TO THE NEXT "****A WINNING CUSTOMERS"

I am a firm believer in Change brought about by today's technology, born from a human idea and developed/ engineered by the world's most brilliant human minds.

MY CAREER HISTORY = KNOWLEDGE TRANSFER = VODACOM LEADERSHIP OBTAINED INVALUABLE LEARNINGS

During my former years as a Bank employee, I had the privilege to work within the Group IT Structures and had been blessed with opportunities that allowed me personal growth and fulfill responsibilities in various Positions/Roles; e.g: #IT PMO - Infrastructure and Technology Portfolio Manager - Responsible for the umbrella "All Unified Communications" and lead the IT project teams that would ultimately deliver the Banks Sapphire Project - Subsequently winning the Gartner Award for the implementation of the "1st TRUE ACTIVE -'ACTIVE Technology and Dual Site Call Centre in the Sub-Shara".

At the age of 33yrs, and approx, 47 000 potential employees candidates, I was nominated as a Future Senior Leader, but more auspicious was the fact and to date, that I had been, 1 of only 10 candidates, in the history of Banks 150 Years, to have been selected as a Future Leader under the 40 yrs age group.

#As the nature in Leadership is to explore to gain knowledge, Lead by Educating "Transfer of Knowledge", Network to Create Intellectual Conversion and IDEAS, so to have this lead me to Spearhead a Artificial Intelligence Think Tank Project Team, whereby I was the 1st author to document several business cases, show casing Artificial Intelligent potential business/marketing ideas and the potential interaction where "Pepe The Humanoid" would engage Clients.

To conclude my long history in background, there has been "ONE IDEA" that has stood the test of time and that is, "although technology has helped advance the human race and with it we have adopted to the comfort of resolving our own issues/queries using features know as Self Service.

I have also witnessed and marvelled as to how Clients that would often in majority use the Self Sevice options, become the most frustrated and verbally abusive individuals due to lack of factual or relevant or knowledgeable feedback.

I have also witnessed as how these cases were remedied immediately after being addressed by CLIENT SUPPORT STAFF SKILLED IN BOTH EQ AND IQ, Offering Respect, Knowledgeable And Factual Feedback, Honesty/Integrity on Internal investigation/queries following up on behalf of Clients allowing for Support Staff to offer reassurance to Clients with Warmth as their feedback (good or bad) is spoken from a factual place called Truth.

I had endured a frustrating and continue to have an unresolved querying on ETA on delivery since the 07 Jan 2022 on the prize I had won (Nokia C10) on the Unplugged Summer Game. I have received an email on the 27 Jan 2022, whereby the RAM COURIER service claim that I have not been unavailable on my mobile number or at home address listed. I have responded on the 27 Jan 2022 and several times thereafter via email that I have moved now moved homes. My emaiIs contain an alternative family members contact details and strictly stipulates that I have given consent and authorise my family member to accept the delivery on my behalf.

I do hereby also like to challenge VODACOM and RAM COURIERS to provide me with a detailed Telephone call list, Delivery vechile tracking logs and emails for the days that has been claimed that I have not been available.

All Vodacom Support Structures lead to "The Never Ending Story", namely; 1) 082 135 - High Call Volumes "Options, Call back, Vist Website and Interaction with Tobi", Choose neither of these options, the voice informs you of your lack of participation and then, Your call is automatically dropped, "What the Hell Vodacom, where is your Respect for Clients and the routing to a Real Person/Human"

2) WWW.VODACOM.CO.ZA directs you to Supprt STAFF, Online Queries with Real Consultant "Yippee Or NOT", the Online Support Staff informed me to direct my query to the 082 135 Support Staff.

I was left speechless, and summarised the following, Online STAFF lacked knowledge due to lack of Internal Training, "HUMAN CAPITAL Leadership Please Resign with Dignity."

"Business Unit Department Heads, earns your Big Salaries" I suggest that you start developing Inter - Departmental - Process and Procedural Policies and this MUST Incl all; "Kick off and Hand Over Process Policies = Operarional Level Agreements = OLA and START to review the Service Level Agreements = SLA that are in place with Vendors and/or Ensure that CUSTOMER DELIVERY SERVICE IS RATE AT NO: 1 and any infringement on Csutomer Delivery by Vendors must be penalized at a 150% of Rand Value of Serivce Charged by Vendor and may include full cost recovery for Retail item sold, (doesn't matter if Customer had received the item or returned it). The Rand Value must then be afforded to the Upset CUSTOMERS to allow them to grieve and consol themselves. Start the Marketing Campaign to train STAFF on the integrated Business Organogram and Operational integration . CUSTOMER Facing Staff system/s login access should NOT be RESTRICTED when Tracking a CUSTOMER query status. These CUSTOMER Facing Support STAFF should also have the MANDATE to instruct Vendors to action poor services as Priority at Vendors.

Line Management on the other hand should NOT have The Full Monty Login Access, as their delegated duties is to provide Leadership, Line Management Functions and is NOT their daily duties to provide Client Support.

3) Tobi, the BOT/Artificial Intelligence is by all accounts regarded as the Dumbest AI around Town by me and I am pretty sure by many Clients too.

However, this is said tongue in cheek, "Tobi' has limited knowledge on "Vodacom Biggest Yearly Marketing Campaign" this is a absolutely poor reflection of time, effort, and lack of passion invested by the Business Sponsor/s, Shareholder/s, Developer/s and BI, etc.

VODACOM..THANK YOU FOR THE ****A PRIZE, IT ALLOWED ME TO JOURNEY BACK IN TIME AND NOT FORGETTING THE OH JA! LEKKER WINNING FEELING and NOW YOU MAY TAKE IT BACK.

EK GAAN MY DETAILS HIERONDER LOSS, NET OMTE se, BY CHANCE AS VODACOM MET MY WILL WITTIE. "AWE" Riad Darmalingam