Award winner of the worst service of the year

After calling Vodacom more 10 times trying to find out what is happening with my order, everyone was busy telling me that they cannot help me, but only the person who processed my online order can do that, after waiting for her to call me for 5 days finally when she does, she tells me the same story that she cannot help me too. Vodacom how hard is it to send a change of address template to RAM? I placed an order on the 28/10/2019 even today I still haven't got the order and i was told it has to be reprocessed on Monday, meaning that I will have to wait another full week.