Award for Worst Service Provider - VODACOM

On Tuesday, 31 March 2014 I received an SMS from Vodacom (read: Worst Service Provider) stating that my Month-To-Month Data Bundle has been migrated from my normal 5GB to a 1GB. Something I had not requested to be done.<br> <br> Firstly, took to Twitter (@Vodacom111) for answers. No replies. <br> Tried using your website - website still down. <br> Contacted the call centre and after holding forever due to high call volumes (Read: Drinking tea & not caring) I finally got through on Tuesday to Bongie. Explained my problem and she said she would get back to me. Alas - Still waiting for her call.<br> <br> Yesterday came and my account was loaded only with 1GB. After holding again, finally got through to Cornelius who assisted after telling me that I ACTIONED this migration - NEVER! He said he has contacted some department and they will upload my 5GB data with immediate effect. Yet, still no data.<br> <br> (SERVICE REQUEST NR: S3-82T2W-WWRY7)<br> <br> So, my data bundle will deplete - meaning I will have to buy extra at ridiculous prices and Vodacom is making money.<br> <br> ARE YOU ACTUALLY READING THIS?! <br> HOW DIFFICULT IS IT TO CHANGE BACK TO A 5GB BUNDLE WITH IMMEDIATE EFFECT?!<br> <br> Sort this out NOW or I will make a trip to ICASA.