AWAITING VODACOM FIBRE TILL NOVEMBER!

if the rating could be zero.

I have been a Vodacom Customer since I owned a cellphone so I app**** for a Fibre through them as I knew I would not experience any hassles.

I app**** for Fibre during the first week of November and nearly 4 months later, no fibre has been installed. Vodacom went silent on me since the application and I was was the one to phone and find out what the delay is.

I was informed that there is already fibre installed on the property. We have owned that property for the past five years so we would know if there was fibre installed. We requested someone come out to check but nothing. I have had to make multiple follow up phone calls, multiple escalations and no one has bothered to even contact me back. I have been stuck with 100G interim access that finishes in 20 days and it costs a mere R100.00 less than unlimited fibre.

I contacted Vodacom on Friday, the 21st Feb 2020 to cancel and I was informed that I would be contacted within 24 hours and that has not been actioned. Today I was on the phone for 30 minutes to speak to a manager by the name of Phazal Smith who is constantly ducking and diving me. I held on the phone for 40 minutes and the call center agent by the name of Vuyo HUNG UP ON ME!!!

kindly cancel this service ASAP