AWAITING PIN NUMBER SINCE 3.3.2016

I misplaced my voucher displaying R110.00 airtime where I obtained a copy from Pick n Pay but without the pin number as this is their policy. I have sent mms to vodacom twice,called the call center more than 6 times spoke to Shandre/ Siya / team leader Jody and team leader Siya about my query. I have faxed the voucher that displays the serial number thrice to the fax number *** and received confirmation of successful transmission. I visited the vodacom branch in the Gardens Centre to assist me and the staff there says that they are unable to help me. This is disgusting service from Vodacom and I expect that my pin number be sent to me immediately.