SE
Simon E
1 reviews | Active since Aug 2010
18 May 2022, 07:02
Awaiting over 3 weeks for bundle to be allocated
Approaching a month since I purchased a voice bundle which is still reflecting as 'awaiting bundle allocation' purchased via Vodacom App and deducted from bank account. This must be a prank. Phoned Vodacom 5+ times with no success. Next step is to throw away sim card.
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Vodacom's replyOfficial
18 May 2022, 08:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 May 2022, 08:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team