MM
Michael M

1 reviews | Active since Mar 2009

01 May 2017, 09:21

Awaiting installation

<p>I app**** for Vodacom fiber and immediately after cancelled my Telkom Mobile account due to their poor service. They obvoiusly require a full months before the account is completely terminated.</p> <p> </p> <p>My contract with Telkom is now terminated and I still have not had an installation. I recived a mail last week saying someone was trying to call me regarding installation. I have no missed calls or voice mails. I rep**** and still have no response. I run a small business from home and pay for streaming services. They all paid but I cant watch now. So who is going to refund me for these services? I am just loosing money.</p> <p> </p> <p>I cannot belive how long the process is for my account to be approved and installed. My order number is SO170407/ SOLUTION: 1- ********** 8236</p> <p> </p> <p>I am sure I will only get a response to this complaint in a week judging by the speed of your other services.</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply01 May 2017, 09:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,