CG
Candice G
1 reviews | Active since Dec 2020
07 Dec 2020, 15:29
Awaiting feedback from Vodacom
I am still awaiting feedback in regards to the complaint I had sent recently in regards to why Vodacom has not yet refunded the extra amount of money debited from my account . I only received a call but no further update. This is truly sad and unacceptable. Is Vodacom robbing innocent people in this way?
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Replies (2)
Vodacom's replyOfficial
07 Dec 2020, 18:28Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query is currently in hand with our team. Kindly allow our team to investigate and provide feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query is currently in hand with our team. Kindly allow our team to investigate and provide feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Dec 2020, 18:28
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query is currently in hand with our team. Kindly allow our team to investigate and provide feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query is currently in hand with our team. Kindly allow our team to investigate and provide feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
CG
Candice G's updateReviewer Update
07 Dec 2020, 20:14I appreciate the response and truly hope that this time around there will be some help from your vodacom team and not just mere words.
CG
Candice G's update07 Dec 2020, 20:14
Reviewer Update
I appreciate the response and truly hope that this time around there will be some help from your vodacom team and not just mere words.