Awaiting dispatch of Orders

On Monday the 4th of December we purchased the LG Q6 with Free LG K10 2017 Handset on Prepaid with a credit card. The payment was confirmed and the email stated that we would receive an SMS notification once the devices were dispatched and receive the devices within 3-5 working days. We have yet to receive any SMS notification and it has already been 3-4 working days. We tried following up with Vodacom online and after being on hold for 6-10 time and at least for 10 minutes at a times, we decided to get hold of the sales department. They then stated that there is nothing on the system yet and that it is the online departments problem to deal with it. I was finally able to get through to the online department after the sales lady explained to me that I should please wait longer as the department is back logged with Black Friday deals - fair enough... I then was able to get through to the online department, only to be told that I need to email you as they do not deal with credit card or debit payments and only with contracts. We have still not received any feedback from Vodacom's Team and we are getting tired of not being able to get any answers!! Terrible service received from Vodacom, very dissapointed!