Awaiting contract confirmation - no feedback

I am very disappointed in the service received from Vodacom's online contract application<br> <br> My dad has been with them for almost 20 years and his service is fine so after finding a good deal I thought I would give them a try and app**** for a new contract, this has turned out to be a most frustrating and unpleasant experience<br> <br> App**** online for a new contract last Thursday and received an email confirming that the contract had been approved. Thereafter someone actually contacted me to confirm details, confirm delivery address and advised that the delivery dept would be in touch<br> <br> Since then nothing. I must have called in excess of 20 times and each time the well-meaning call centre agents tell me there is a hold, the contract is awaiting confirmation and they send an email to the department asking them to return my calls but I receive absolutely no feedback whatsoever. These agents are the frontline of your business and have to assist with customer queries but it seems they are actually powerless to resolve any real issues<br> <br> Never experienced a company where you have to beg them to sell you their service, why offer an online sales channel if you are unable to service new customers?<br>