MT
Megan T
1 reviews | Active since Nov 2020
27 Nov 2020, 21:25
Awaiting bundle allocation after 2 days!
I purchased a 5gb + 5gb free 7 day bundle yesterday (26/11/2020) on the My Vodacom app using my bank card and it STILL says it is awaiting bundle allocation. This is absolutely ridiculous!! When I eventually receive the data will it expire within 7 days of purchase, or 7 days from when I receive the bundle?? I want answers.
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Replies (2)
Vodacom's replyOfficial
28 Nov 2020, 09:54 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Nov 2020, 09:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
01 Dec 2020, 13:27Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply01 Dec 2020, 13:27
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,