awaiting a refund

I paid Vodacom Zevenwacht on 29 August for the installation of a fibre service. After waiting a week, the installation had still not been completed. Due to the delay and lack of service delivery, I decided to cancel the order in its entirety.

As of 10 September, I am still awaiting a refund of the amount paid. I would appreciate it if this matter could be resolved urgently and the refund processed without further delay.

I look forward to your prompt response and confirmation of the refund status.