AVOID VODACOME EASTGATE AT ALL COST. NOT TRUSTWORTHY!

We have renewed two of our contracts with Vodacom at the Eastgate branch on March 9th 2024. Both on the VIP RED package, which means we pay a very high premium monthly. Both contracts came with the option to add either a tablet or a Samsung Galaxy 6 watch (of course at an extra cost. Which were offered to us in either silver or black) On the one contract we took a tablet and on the other a Samsung Galaxy Classic 6 watch. We wanted this watch in silver and after we have signed the contract were told that they did not have a silver watch in stock and would have to order this. We accepted. I went to the store on March 13th, (they still did not have the watch in silver) , were given the sales lady's cell phone number and had to communicate via WA. Needless to say that we had sent many WA's to and fro with no results. I found it necessary to complain on social media (FB) on April 27, 2024 ( 6 weeks later...6 weeks of being patient) and got Vodacom Customer Care to reply via direct message on FB. One of their representatives, named Ashleigh had phoned several times, following up and trying to resolve the matter, but the manager of Vodacom Eastgate just did not bother to honour the contract and just supply us with the purchased watch in silver, which we had ordered. He insisted ( with many different excuses and stories) first that the watch only comes in black, then that they only can receive black watches and then that the watch will not suit me, as the client!!!!! WHAT UTTER *******!!!! I do not know this manager from a bar of soap!!!! I have received a call from Ashleigh from Vodacom Customer Care again this afternoon, saying that we have reached a cul de sac with this matter and that I have to say what will be acceptable by us. (Take note that this particular watch is in stock at the Samsung Store Eastgate, which is literally across from the Vodacom Shop.....) I told him that the only acceptable thing will be for Vodacom Eastgate to let us cancel the contract on the watch, WITHOUT VODACOM PENALLISING US FOR THEM NOT BEING ABLE TO HONOUR A CONTRACT, AND WE NEED TO BE CREDITED FOR THE MONEY ALREADY PAID TOWARDS THIS WATCH. AND I WANT IT IN WRITING AS I DO NOT TRUST VODACOM EASTGATE AT ALL. Please all, learn from our experience and bypass Vodacom Eastgate. Rather go to a trustworthy Vodacom Shop at any other location. These people are not to be trusted at all. Keep