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Frans B
1 reviews | Active since Oct 2020
12 Nov 2021, 18:15
Avoid Vodacom Wi Fi
Dear public choose any other Wi Fi provider than Vodacom Wi Fi - most shocking service ever just don't return your call....no internet connection for 2 weeks- Mr Beket- ***- I'd- ***
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
13 Nov 2021, 11:38 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Nov 2021, 11:38
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
16 Nov 2021, 10:59Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. With regards to your service request number SR***, our records indicate that your query was escalated to our Fibre Second line Support Team and they have confirmed your service has been restored.
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Best regards,
Vodacom's reply16 Nov 2021, 10:59
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. With regards to your service request number SR***, our records indicate that your query was escalated to our Fibre Second line Support Team and they have confirmed your service has been restored.
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Best regards,