JP
Jessica P
1 reviews | Active since Dec 2016
04 Sept 2023, 09:06
Avoid Vodacom, they refuse to cancel contracts.
Vodacome refuses to cancel my contract once again. We are moving overseas in 2 weeks and we have been trying to cancel my Vodacom contract for about 2 months and each time we get told it cannot be done we must call later.
I have had this number with Vodacom for 16 years now and still they refuse to help. When my husband took over the contract, we completed a form in store giving me complete authority to do anything on the Vodacom contracts and still I get told they cannot help me and today I was told by "Lee" in cancellations, that I may not speak, only my husband, even though it is my number.
We went through about 40 security questions and then she still told us she cannot help.
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
04 Sept 2023, 10:03 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply04 Sept 2023, 10:03
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
