JP
Jessica P

1 reviews | Active since Dec 2016

04 Sept 2023, 09:06

Avoid Vodacom, they refuse to cancel contracts.

Vodacome refuses to cancel my contract once again. We are moving overseas in 2 weeks and we have been trying to cancel my Vodacom contract for about 2 months and each time we get told it cannot be done we must call later.

I have had this number with Vodacom for 16 years now and still they refuse to help. When my husband took over the contract, we completed a form in store giving me complete authority to do anything on the Vodacom contracts and still I get told they cannot help me and today I was told by "Lee" in cancellations, that I may not speak, only my husband, even though it is my number.

We went through about 40 security questions and then she still told us she cannot help.

0
Replies (1)
Vodacom
Vodacom's reply04 Sept 2023, 10:03
Official
 Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team