DW
Daniel W
1 reviews | Active since Jul 2018
23 Apr 2021, 11:26
Avoid Vodacom Online Upgrades!
I am utterly disappointment with the very poor service I received during the process of upgrading my Vodacom contract online.
While upgrading both my daughters lines, and accepting the promotional offers advertised online - the one Iphone arrived Yesterday already but despite several calls and much frustration there is no news of the second phone. I get a different answer from a different person every time. Not to mention the very poor customer care orientation displayed and unprofessional conduct by everybody, the load background noise of people partying, launching and clearly not doing any work.
For the past few months I have been harassed by people from Vodacom to upgrade my contracts and finally when I decide to do so online it is a disaster.
I am without resolve and seem to just have to accept this service!
If I had not been a customer of Vodacom since 1993 and if my number had not been with so many contacts around the world – I would seriously consider closing my account with Vodacom.
Avoid Online upgrades!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
23 Apr 2021, 13:57 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Apr 2021, 13:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
DW
Daniel W's updateReviewer Update
26 Apr 2021, 09:45 Despite my continuous follow-up and unsuccessful interaction with your online and customer service representatives I am still not clear as to when I can expect to receive my order! It has been a week today! Writing received from Vodacom promised that I will receive it last week Friday, yet nothing and I need to continue following up. Avoid online upgrades with Vodacom, if anything goes wrong you are at the mercy of incompetence, system generated replies and the continued frustration of being passed from one department to another.
DW
Daniel W's update26 Apr 2021, 09:45
Reviewer Update
Despite my continuous follow-up and unsuccessful interaction with your online and customer service representatives I am still not clear as to when I can expect to receive my order! It has been a week today! Writing received from Vodacom promised that I will receive it last week Friday, yet nothing and I need to continue following up. Avoid online upgrades with Vodacom, if anything goes wrong you are at the mercy of incompetence, system generated replies and the continued frustration of being passed from one department to another.
Vodacom's replyOfficial
30 Apr 2021, 11:33Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Please note as per Waybill number K***, our records indicate that your parcel has been delivered by RAM successfully on the 29-04-2021.
Apologies for any delays and inconvenience this may have caused. Regards Consumer Website Team
Apologies for any delays and inconvenience this may have caused. Regards Consumer Website Team
Best regards,
Vodacom's reply30 Apr 2021, 11:33
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Please note as per Waybill number K***, our records indicate that your parcel has been delivered by RAM successfully on the 29-04-2021.
Apologies for any delays and inconvenience this may have caused. Regards Consumer Website Team
Apologies for any delays and inconvenience this may have caused. Regards Consumer Website Team
Best regards,