Avoid Vodacom Online

<p>1. Upgraded 3 weeks ago</p> <p>2. Wanted to Cancel</p> <p>3. Told I cant cancel the phone has to be delivered first then I must return it - did that</p> <p>4. Told I must wait two weeks for the old order to be reversed. - Did that</p> <p>5. Called a few times to be told that the person doesn't work on the new system and we must call back tomorrow - how is this my problem?</p> <p>6. Finally get through to someone who told us must do some other request to a back office team to cancel request.</p> <p> </p> <p>When will the ******* stop? Does nobody in your company know the process to cancel an order? What kind of new system makes the process longer? Vodacom has take 10 steps backwards. For the most expensive network I expect things to be moving forward. Resolves this mess or I'll more than happily choose another provider!</p>