SC
Samantha C
1 reviews | Active since Nov 2017
15 Jun 2020, 13:41
AVOID VODACOM - NO CUSTOMER CARE
PATHETIC! Beyond pathetic Vodacom. Avoid Vodacom, try MTN, CELL C or TELKOM instead. Vodacom responded on the Hello Peter interface to say a Vodacom Technical Support consultant will contact me to assist, but YET AGAIN, for the FOURTH time my request for assistance has been CLOSED OFF WITHOUT VODACOM contacting me, or providing assistance to get the problem solved.
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Replies (2)
Vodacom's replyOfficial
15 Jun 2020, 14:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Jun 2020, 14:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
SC
Samantha C's updateReviewer Update
21 Jun 2020, 09:20STILL NO CALL FROM YOUR PATHETIC TECHNICAL SUPPORT. STILL NO RESOLUTION TO THE PROBLEM! I did get an sms to tell me How To Transfer Data, something I've been doing for oh, maybe three years, as ecplained each time I log a fault and repeat the SAME ISSUE. Yiu believe all your customers are stupid, or you treat us that way and DONT LISTEN to the call to understand the problem. You ASSUME we dont know how to do something so just send an sms with the usual knee jerk response and close the fault report. No follow up or courtesy call to hear if the issue IS ACTUALLY RESOLVED. NO CUSTOMER SERVICE. NO, I WILL NIT RECOMMRND VODACOM BASED ON THE LACK OF TECHNICAL SUPPORT AND LIES ABOUT BEING CONTACTED.
SC
Samantha C's update21 Jun 2020, 09:20
Reviewer Update
STILL NO CALL FROM YOUR PATHETIC TECHNICAL SUPPORT. STILL NO RESOLUTION TO THE PROBLEM! I did get an sms to tell me How To Transfer Data, something I've been doing for oh, maybe three years, as ecplained each time I log a fault and repeat the SAME ISSUE. Yiu believe all your customers are stupid, or you treat us that way and DONT LISTEN to the call to understand the problem. You ASSUME we dont know how to do something so just send an sms with the usual knee jerk response and close the fault report. No follow up or courtesy call to hear if the issue IS ACTUALLY RESOLVED. NO CUSTOMER SERVICE. NO, I WILL NIT RECOMMRND VODACOM BASED ON THE LACK OF TECHNICAL SUPPORT AND LIES ABOUT BEING CONTACTED.