TS
Tammy S

1 reviews | Active since Apr 2018

22 Feb 2019, 11:14

Avoid Vodacom like the plague - no customer service surprised they still running!!!

Vodacom, please its been 3 weeks now

I have left you about 100 messages on your social media page, where noone is actually willing to help but instead just brushes me off on someone else who is unwilling to help Hellopeter page, now being ignored, I have been promised a call back how many times now!!!! CALL ME PLS you have cut me off despite having proof of a payment agreement in place and I cannot call you

Carte Blanche is going to be contacted now, I have a group of people off social media who too have stories of the atrocious treatment and customer service

Could a manager (requested this about 5 times now) please call me today to discuss this

Its common curtisy, I have emailed you copies of the statements and the disputes none of your figures match up, someone has messed up, I and a colleague have both reconciled as per your statement and you guys are requesting an outstanding amount which is not due

Call me today please with an email of a manager who can handle this Thank you

0
Replies (2)
Vodacom
Vodacom's reply22 Feb 2019, 12:51
Official
 
Dear Customer, 
Thank you for making us aware of your query. 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
***Please note*** Beware of phishing ****s. 
Vodacom will not contact you via WhatsApp to request your personal details 
Regards, 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply22 Feb 2019, 15:18
Official
Dear Tammy, 
 
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. 
 
As per discussion, query has now been Resolved.  
 
Regards 
 
Consumer Website Team(SA)