ZV
Zunade V

1 reviews | Active since Mar 2017

22 Mar 2017, 08:49

Avoid Vodacom like the plague

<p>MTN resolved a case of identity theft in 1 day for a colleague of mine. It has been 2 months and Vodacom is still to resolve my case of identity theft. The staff are *********** and their systems are broken. Despite assurances that the issue was resloved I was still debited R 11 700. I am still waiting for a refund. Their internet portal still reflects another R 11 000 debit which due to go off at the begining of April. If you are looking to get a new contract please consider MTN, CellC or Telkom Mobile</p>

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Replies (1)
Vodacom
Vodacom's reply22 Mar 2017, 10:01
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,