AdlR
Adriaan de la Rey
1 reviews | Active since Sept 2019
09 Sept 2019, 13:02
Avoid Vodacom if you can help it.
Vodacom "Fiber" billed me for a fibre contract they supposedly installed at our home and then proceeded to bill me about R2000-00, the only catch is, they never installed a darn thing. No fiber, no router, no WiFi - nothing. And even better, I never asked for it.
Contacting their fiber call center (***) to get a refund (3 weeks ago) led to absolutely nothing (unless you count the ref. nr: SR-***).
They were quick to take money for services, not asked for, nor delivered, but they are pretty hard ****d about giving it back.
Please avoid doing business with them if you can help it - pathetic bunch of so and so's (really wanted to swear...).
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Replies (2)
Vodacom's replyOfficial
09 Sept 2019, 14:05Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Sept 2019, 14:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
AdlR
Adriaan de la Rey's updateReviewer Update
12 Sept 2019, 11:49Dear Vodacom,
Thanks for your generic reply. As we speak no-one from Vodacom has bothered to pick up a phone to call me, so really its a case of thanks for f-all.
3 days have now passed since your reply and after first contacting your call centre on the 16th of July, you have not refunded the money you owe me, despite assurances from Tswalekelo, the call operator.
I suppose the next port of call will be the ombuds?
To anyone else reading this: STAY AWAY FROM VODACOM.
Thanks for your generic reply. As we speak no-one from Vodacom has bothered to pick up a phone to call me, so really its a case of thanks for f-all.
3 days have now passed since your reply and after first contacting your call centre on the 16th of July, you have not refunded the money you owe me, despite assurances from Tswalekelo, the call operator.
I suppose the next port of call will be the ombuds?
To anyone else reading this: STAY AWAY FROM VODACOM.
AdlR
Adriaan de la Rey's update12 Sept 2019, 11:49
Reviewer Update
Dear Vodacom,
Thanks for your generic reply. As we speak no-one from Vodacom has bothered to pick up a phone to call me, so really its a case of thanks for f-all.
3 days have now passed since your reply and after first contacting your call centre on the 16th of July, you have not refunded the money you owe me, despite assurances from Tswalekelo, the call operator.
I suppose the next port of call will be the ombuds?
To anyone else reading this: STAY AWAY FROM VODACOM.
Thanks for your generic reply. As we speak no-one from Vodacom has bothered to pick up a phone to call me, so really its a case of thanks for f-all.
3 days have now passed since your reply and after first contacting your call centre on the 16th of July, you have not refunded the money you owe me, despite assurances from Tswalekelo, the call operator.
I suppose the next port of call will be the ombuds?
To anyone else reading this: STAY AWAY FROM VODACOM.