IR
Ian R
1 reviews | Active since Nov 2010
17 Jan 2022, 09:34
Avoid Vodacom for service anywhere in Midstream
I bought a wifi sim for my router in Dec 2020. I used it without problems while in Knysna. Since being back in Midstream I have endless connection problems. Getting to this review took 3 minutes. I try my banking app and 6 minutes later still cannot connect. I do speed tests and ping varies between 23-68ms (when I can connect). Upload speed varies from 74mb to 2mb. This has been the case nonstop for 4 weeks now and I get no response to calls logged. I can just imagine the fight I will face in trying to get the 2yr contract cancelled. They obviously have very very poor service in Midstream as I can confirm given my poor phone reception (which is OK if one has internet, which I don't have)
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Replies (3)
Vodacom's replyOfficial
17 Jan 2022, 10:14 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Jan 2022, 10:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
IR
Ian R's updateReviewer Update
17 Jan 2022, 16:29Is there any indication if this contact will happen this month??? I want my contract cancelled ASAP if Vodacom cannot provide the service contracted for.
IR
Ian R's update17 Jan 2022, 16:29
Reviewer Update
Is there any indication if this contact will happen this month??? I want my contract cancelled ASAP if Vodacom cannot provide the service contracted for.
IR
Ian R's updateReviewer Update
27 Jan 2022, 19:50I must compliment Vodacom on the manner in which they resolved my problem.
Technical established I was in a dead spot and they initiated a contract cancellation with no penalties.
I have experience with most service providers and this is the most professional service yet from a cell phone provider.
Thank you for establishing the cause of the problem and manning up to it. Great service.
Technical established I was in a dead spot and they initiated a contract cancellation with no penalties.
I have experience with most service providers and this is the most professional service yet from a cell phone provider.
Thank you for establishing the cause of the problem and manning up to it. Great service.
IR
Ian R's update27 Jan 2022, 19:50
Reviewer Update
I must compliment Vodacom on the manner in which they resolved my problem.
Technical established I was in a dead spot and they initiated a contract cancellation with no penalties.
I have experience with most service providers and this is the most professional service yet from a cell phone provider.
Thank you for establishing the cause of the problem and manning up to it. Great service.
Technical established I was in a dead spot and they initiated a contract cancellation with no penalties.
I have experience with most service providers and this is the most professional service yet from a cell phone provider.
Thank you for establishing the cause of the problem and manning up to it. Great service.