ML
Man L

1 reviews | Active since Dec 2018

06 Dec 2018, 11:42

Avoid Vodacom Fibre to the Home service - constant failures!

Avoid signing up with FTTH service with Vodacom. They are incapable of keeping it working without constant interruptions. Suburb-wide failures are common and yesterday my SEVENTH fault was logged, which 24 hours later and despite 3 phone calls, remains unfixed. PATHETIC. And I'm not in the bush, I live a two minute drive from Vodacom's HQ in Midrand!!

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Replies (1)
Vodacom
Vodacom's reply06 Dec 2018, 14:40
Official
 Dear Customer, 

Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team