KM
Kgopotso M

1 reviews | Active since Jul 2019

09 Oct 2020, 14:42

Avoid Vodacom fibre by all means there are other players. They are not worth it

So I relocated and placed a relocation request. First they don't communicate through the activation process and it takes a week of me calling them every morning. 2. They activate the line at a wrong speed. I had to call them for an entire week again to fix it. They send a technician who leaves oil spills on my driveway without fixing the problem which I have to pay to clean up. 4. They keep on promising Thanganani will call me back for which he doesn't and I still call them every morning with a different escuse everyday.

Avoid these guys I've been through hell with them and I guess I have to now go for another ISP after they clean their mess.

Also their router is locked and only they can give you a temp password that they reset every night. Again, they are not worth it.

0
Replies (1)
Vodacom
Vodacom's reply10 Oct 2020, 10:59
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team