Avoid Vodacom fibre at all costs!

I haven’t had fibre for 2 weeks. After numerous calls and emails, absolutely nothing has been done. Every time I contact Vodacom the consultant will tell me to switch my router off and on again (like I haven’t done this a million times myself) and then act very surprised that it didn’t miraculously fix the problem. I got so far as getting a service request logged, thinking that would help, when in actual fact it just caused more frustration. Now when I contact Vodacom the consultant’s excuse is ‘only the service request owner can action queries on this issue’ and as you guessed it, the service request owner has not showed up to the party. I have been a loyal customer for years but this is really the worst customer service I have ever experienced. In today’s digital age and with everyone working from home, I would strongly advise against using Vodacom as your service provider.