Avoid Vodacom Fibre

I would recommend steering clear of using Vodacom fibre.

Their customer support is completely and utterly useless.

After confusion with the initial sign-up and frustration with their support, I enquired about cancelling the service within 5 days of the installation. They would not assist and informed me that there would be a cancellation charge in excess of R5,000. This is a punitive cancellation fee which was roughly equal to 10 months of the (supposedly) month-to-month fibre service. This is absolutely ludicrous and I am certain it is against the CPA. I will be logging a separate complaint with the NCC to address this.

Secondly, my router and ONT devices went down shortly after the install. I logged a call with them and was told that technicians would come out within 48 hours. After 48 hours I did not receive so much as a telephone call from Vodacom, let alone support from a technician. I then tried to call the contact centre, but you end up in an infinite loop with the voice prompts and cannot get through to an agent.

It is the WORST fibre support I have ever received and I have had services from more than 5 other fibre ISPs. Vodacom have just become another Telkom, totally *********** and complete disregard for customer satisfaction.