AVOID VODACOM FIBRE
Vodacom fibre has no support to fix any fibre interruption
My fibre went down on Thursday.
The only reponse the call centre can give is that it was escalated to the back office and I would be contacted.
This back office does not exist, 4 days later no call back and no change in the help provided by the call centre.
I you are interested in going with a corporate to avoid the lack of aftersales support that vodacom promises, dont be ********
AVOID VODACOM FIBRE
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Vodacom's replyOfficial
31 Mar 2019, 20:23 Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply31 Mar 2019, 20:23
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,