Avoid Vodacom Fibre

The most appalling lack of service you’ll ever experience.

I have had endless issues trying to upgrade my fibre line speed the last couple of months.

After many follow up emails and calls we are yet to resolve the issue at hand. I have been billed twice for a line speed I don’t have and no one gets back to me. Mind you they upgraded someone else's speed in the process and has been charging me for it.

I have requested to cancel my service on 23.07.2021 and received a ridiculous cancelation quote whilst on a month to month service. I have requested that the matter get escalated and that a manager phones me to discuss the issue, but guess what, no one gets back to you no matter how many times you call and request escalation.

You’re quick to take my money for a line speed I don’t have, but do not have the common decency to have my complaint appropriately escalated. Numerous promises for a manager to call me back which just never happens. So much for integrity…