1 reviews | Active since Jul 2024
AVOID VODACOM CONTRACTS AT ALL COSTS!!!!! WARNING WARNING
I wish i can give a negative 1 star. Vodacom literally refuses to cancel our contract after months of the contract being over. We have tried multiple times to get the contract cancelled and they put these ridiculous hoops verifications that we have to jump through to cancel a contract that the paying customer is calling to cancel. You cannot expect a contract that was not taken with a cellular device to suddenly have a cellar device to authorize a contract cancellation, it’s in use through the tablet and will stay that way. Why can’t the authorized payer cancel after they have provided all the information needed to cancel a contract that ended multiple months ago?? Any chance that you get avoid using Vodacom contracts, do it. they have the worst customer service and I know for a fact that we are not the only customer whom they continue to force to pay for a contract that they cannot afford months past the contractual period. Their network does even work well enough for them to forcefully keep customers within their service, days go by without their internet working and they don’t even alert the customer that their network is down. Vodacom is literally the worst network provider and they do not give two sh*ts about their paying customers (they they have forced to keep).
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
