1 reviews | Active since Dec 2022
Avoid vodacom contracts at all costs
I am writing to share my frustrating experience with Vodacom regarding the cancellation of my contracts. All my contracts had reached their expiry dates, but I was struggling to make payments before the contracts ended. In light of my financial situation, I reached out to Vodacom for assistance. They advised me that they would transfer me to a less expensive contract, which I appreciated at the time.
However, what they failed to mention was that this less expensive contract came with an extended period. Now, despite my repeated requests to cancel the contract, Vodacom is refusing to do so. This has left me feeling trapped in a contract that I no longer want or can afford.
What is even more frustrating is that the devices associated with these contracts are broken, and I am still being charged for airtime that I cannot use. This situation has caused me significant stress and inconvenience.
I believe that Vodacom should have been more transparent about the terms of the new contract and should be more understanding of customers facing financial difficulties. I hope that they will reconsider their stance and allow me to cancel the contract without further complications.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Vodacom Team,
I am writing in response to the recent communication regarding my complaint about the refusal to cancel my contracts. I was shocked to learn that the previous consultant, whom I had repeatedly requested to assist with the contract cancellation, updated your system to reflect that she convinced me to stay on the contract. This is despite my clear and consistent communication that I did not wish to continue with the contract.
The consultant who contacted me after my complaint has promised to investigate the matter. However, based on my past experiences, I am concerned that this is another delaying tactic to keep me on the contract for as long as possible.
I am requesting that my contract be cancelled immediately, as I have been trying to do for some time now. I expect prompt action on this matter and confirmation of the cancellation without further delay.
Thank you for your attention to this urgent matter.
Dear Vodacom Team,
I am writing in response to the recent communication regarding my complaint about the refusal to cancel my contracts. I was shocked to learn that the previous consultant, whom I had repeatedly requested to assist with the contract cancellation, updated your system to reflect that she convinced me to stay on the contract. This is despite my clear and consistent communication that I did not wish to continue with the contract.
The consultant who contacted me after my complaint has promised to investigate the matter. However, based on my past experiences, I am concerned that this is another delaying tactic to keep me on the contract for as long as possible.
I am requesting that my contract be cancelled immediately, as I have been trying to do for some time now. I expect prompt action on this matter and confirmation of the cancellation without further delay.
Thank you for your attention to this urgent matter.