Avoid Vodacom Business Fibre if being online is crucial to you business

My business is based on internet services and being online 24/7 is crucial as a small business. I have chosen Vodacom business fibre as my ISP and I must say, if everything is working, it is running smooth. That said, if there is a problem you wait for hours after a Service Request is placed to get any help. With each follow up you will be told that they are still investigating. You might also get that the call has been sent to a different department. You have no contact with the person that must help you. In the meantime your customers are without service. On 25 August 23 my fibre line was canceled by Vodacom with Octotel by mistake. Days later the line was reconnected again. Today the same thing. From 3am this morning my fibre was down until now. No urgency, no feedback and the line was canceled again by Vodacom according to Octotel. A commited communication provider cannot treat another business this way with no consequences to Vodacom and customers leaving my services. My business will break ties with Vodacom business fibre. I do not recommend the use of Vodacom business fibre if being online is important to you. I try to keep my customer's services available during off periods. But it is draining my capital rapidly. Tomorrow will be a fresh start in looking for a new ISP while I try to keep my precious customers.