1 reviews | Active since Jan 2025
Avoid vodacom at all COSTS...
I have been having issues since september, the latest is that I am being charged R153.29 extra every month..
My latest bill is R619.19 less Spotify and Google services comes to R406.29 when it should be R253.
The below is an extract of an email from vodacom from my call recording in December.
"Total cost she said will be R253 rand for red flexi zero. I have noticed that you have been migrated to a Delete Red Flexi Zero that will only be effective on the new month of February 2025."
Vodacom have continuously promised me a great deal on a new contract for compensation of over 20hrs wasted time, misrepresentation, overcharging, not following up, lack of customer service, not treating customer fairly.
Still nobody has got back to me on this, and the one team says that they have gotten hold of me which is a blatant lie... I have stipulated the package and phone I want and still nothing.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
The person I have been dealing with says its with ECLO office, and he keeps saying that department will get hold of me and still nothing???? who is the eclo office and why dont they contact me as promised many, many times..
This is latest reply from vodacom.
"Good Morning Mr Dell I have looked at your billing, the extra amount billed is due to Google play store and Spotify, you will have to call customer care at 082135 to assist, it could be something that was activated by user or an error, but customer care should be able to investigate to check. As for the Deal, remember that your your query is in hand with the ECLO office to assist. There is nothing much i can do from my side. Regards Lesley "
The person I have been dealing with says its with ECLO office, and he keeps saying that department will get hold of me and still nothing???? who is the eclo office and why dont they contact me as promised many, many times..
This is latest reply from vodacom.
"Good Morning Mr Dell I have looked at your billing, the extra amount billed is due to Google play store and Spotify, you will have to call customer care at 082135 to assist, it could be something that was activated by user or an error, but customer care should be able to investigate to check. As for the Deal, remember that your your query is in hand with the ECLO office to assist. There is nothing much i can do from my side. Regards Lesley "
OUTSTANDING ECLO office or the sales team to contact me asap
and
Spotify
OUTSTANDING ECLO office or the sales team to contact me asap
and
Spotify
And nobody answered my query regards the eclo office or sales team.
And nobody answered my query regards the eclo office or sales team.