KM
Kay M

1 reviews | Active since Dec 2011

01 Feb 2022, 15:35

Avoid Vodacom At All Costs

Having gone through the other reviews linked to Vodacom I'm not expecting a response but I'll indulge regardless.

I have two numbers one Voice and Data, and the other Data only.

My voice and data line has been dropping intermittently over the past two weeks. In the middle of a call it will just go silent, I try call the person I was on the line with back and I have no service. This is a line I use for work so now my income is being affected by your poor infrastructure in addition to the horrific customer service force behind it.

My Data sim, I've had for close to two months now and I have not enjoyed NOT ONE FULL DAY of service. It always drops and no matter how many times I restart or change routers, the pattern persists. In addition, magically this sim that is sitting in a router has app**** for and authorized a paid service. Please explain that????

I question how one cannot cancel a contract without penalties when the service provider is clearly *********** and not living up to their end of the SLA.

I'm not holding my breath for a response but hopefully I can help someone avoid the mess that is Vodacom.

0
Replies (1)
Vodacom
Vodacom's reply01 Feb 2022, 16:29
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team