PW
Paul W

1 reviews | Active since Oct 2017

19 Mar 2018, 19:40

Avoid Vodacom at all costs

Just avoid them like the plague. Having repeatedly asked them to verify a credit to my account (I was once sent an incomprehensible raw file) and how it's been spent (airtime credit that should have been to my real account), they have steadfastly refused.... because I don't have an itemized account! But the reason I need the itemized account is to verify that they credited me for a fault of theirs.

Well, they won't! Cost to them? Zero. Now they say they will **** my number. Gun to head. What does one do?

Never ever go for these guys. Even Cell C understands customer service better

0
Replies (1)
Vodacom
Vodacom's reply20 Mar 2018, 06:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team